Refund Policy

Returns

Customers can exchange/ return their order within 3 days after an order has been delivered.

To be eligible for a return, your item must be unused and in the same condition with all tags and labels attached that you received it. It must also be in the original packaging with invoice.

It is advisable to record a video footage during the package opening to make sure if the product is not broken and you received the correct order. This step would help us to prevent fake and bogus return.

Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us a package opening video at [email protected] and we will get back to you.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial or no refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 3 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or in your desired payment method (only if applicable or needed), within 7-10 days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping

To return your product, you should mail your product to: 4A/4150 Vasundhra, Gzb, U.P. – 201012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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